Frequently Asked Questions

We are so confident that you will love our products that we offer a 30-day money back guarantee. If an eligible item doesn't meet your needs, simply reach out to nona@neolavish.com.

We are pleased to offer FREE regular shipping on orders over $45 to the entire US.

For faster shipping service, you can select from our Express Shipping option. If the orders are over $120, you can also get Express Shipping free of charge.

Items without a jewelry tag or that have been worn, damaged or altered are not refundable.

Nona fully stands behind the products we sell. Therefore, all of our products are covered by a one-year warranty starting from the day when the original order was received.

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information.

We do not accept payments via ATM or inter-bank transfers.

All transactions are SSL-secured and guarantee your privacy.

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